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Frequently Asked Questions

  1. I received the wrong product?
  2. What is your return policy?
  3. When will my order ship?
  4. Do I have to pay sales tax?
  5. I have a question on my charges.
  6. When will my backorder arrive?
  7. How much is my shipping?
  8. How do I contact you?
  9. Can I order a print catalog?

  1. < I received the wrong product?
    If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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  2. Please visit the Shipping & Returns Policy page located under "Information" on every page.

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  3. Most of our products ship within 2 business days after placing your order. We can't guarantee that every item will be in stock. Items that are not currently in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change your order.

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  4. Only Nevada residents must include all applicable state sales taxes. The appropriate amount will be applied to Nevada orders automatically.

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  5. Please email us with your question(s). Our office will respond within 72 hours.

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  6. Backordered items are those, which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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  7. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout.

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  8. Please refer to the “Contact us page”

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  9. Our inventory changes almost daily. Therefore no print catalog is available. But the good news is you've already found our online catalog updated with our newest items. So have fun and browse the website.

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